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Online Learning
Posted by NICOLE THOMPSON on 3/23/2020Good afternoon everyone,
As we fully transition into online learning, I have some important iPad troubleshooting tips to share with you. Most of it applies all year long, not just during this school closure.NEW iPADSIf you have new students ask you about iPads, please tell them the first step is completing the Hold Harmless form online. This is available at bethelsd.org under "Payments and Purchases." There is no paper copy. Once completed, they should notify Sharon May (smay@bethelsd.org) and Teresa George (tgeorge@bethelsd.org) to have the insurance processed and iPad set up. Sharon will be in the library Wednesdays 9-12.APPS NOT WORKINGFor apps specific to your class, you are the front line of troubleshooting. Even on campus, Sharon and I typically are not able to help beyond checking the iPad basics (listed below). If a problem persists or is coming up for multiple students, try the technology helpdesk x6767.General troubleshooting -- Is the iOS updated? (Settings > General > Software Update)
- Try a hard reset (flyer attached)
- Reset network settings (Settings > General > Reset > Reset Network Settings)
- You can try deleting and reinstalling an app but be aware, sometimes they won't reinstall! (Those are the instances our technician Dave steps in to help)
SKYWARD LOGINSWhen the Skyward mobile app stops working, it typically means the student needs to create a new password. This cannot be done in the Skyward app. They must access Skyward through MyBethel to reset their password (or go to bethelsd.org and select "Family Access"). On campus we help them do this on our desktop computers but it should also work on their iPads by going to MyBethel first. If they do not know their original password, they can follow the link "Forgot your login/password?" If that fails, the next step would be contacting the counseling center to check and/or provide a temporary password.iPAD NOT CHARGINGIf students complain to you their iPad isn't charging:- Remind them to charge with their iPad block and not a phone charger, which often won't work as fast
- Encourage them to actually power off the iPad while charging (hold the top right button until the "slide to power off" option)
- Do be aware, with our most recent iOS updates, some iPads appear to not charge. This can typically resolved by doing a hard reset of the iPad (flyer attached, courtesy of Mary Macinnes at LMS). If they have tried this and the iPad still won't charge, suggest they test a different outlet first.
If these tips don't resolve the issue, or there is visible damage to their cord/brick (dog chewed it, brick burned out, etc) we can replace them at no charge to the student. (Students are fined for lost chargers, though.) If a student needs a replacement charger for any reason, they should contact smay@bethelsd.org or vsoler@bethelsd.org to request a replacementLOCKED OUT OF IPADPlease contact vsoler@bethelsd.org and smay@bethelsd.org. (You or the student may reach out to us.) We need the student's name, ID number, iPad barcode number, and a way to contact.BROKEN SCREENIf a student cracks their iPad screen, a replacement must be issued. Please have the student email vsoler@bethelsd.org and smay@bethelsd.org, including the student's name, ID an iPad barcode number.Be aware - strange lines through the screen can also be the sign of a broken iPad when the screen is fractured below the surface.Finally, I ask that you be patient as Sharon and I are trying to negotiate remote work just like teachers. We may not be able to respond to iPad issues as quickly as we do when the school is open, but we do understand the importance of technology access and will do our best.
